Experienced Front Office Supervisor
We are currently recruiting for a Front Office Supervisor for Hotel Kilkenny. The successful candidate will be responsible for assisting the Front Office Manager in leading the Front Office Team in a busy environment whilst consistently delivering exception customer care to our guests.
Key Duties & Responsibilities:
• To ensure all standards stated in the S.O.P manuals are adhered to paying particular attention to cash handling procedures.
• To ensure all Hotel Policies and Procedures are adhered to at all times.
• To ensure a professional, friendly and efficient manner is portrayed at all times.
• To effectively communicate Guest information, where appropriate, with Management and other departments.
• To liaise closely with other departments and especially accommodation operating a clear line of communication
• To gain maximize room yields on a monthly basis.
• To ensure a high standard of customer care is delivered at all times.
• To ensure products and facilities to Guests to assist with up-selling of the Hotel.
• To deal with any guest requests/queries in a polite and attentive manner, dealing with any complaints that may arise, contacting the Duty Manager if needed.
• To allocate room changes in a professional manner noting complaints/comments and special requests from Guest history.
• To ensure the Am and Pm shift duty, as per the checklist are completed correctly.
• To ensure team spirit is high between all staff and contribute as a team member to enhance business and staff morale.
• To maintain our groups and tour policies.
· Front Office experience in a similar role in 4*/5* properties
· Excellent command of the English language
· Be self-motivated with an ability to work on own initiative
· Knowledge of Hotsoft package is not essential but would be an advantage
· Excellent organisational skills with great attention to detail
A FOUR STAR PROPERTY IN KILKENNY CITY. THIS PROPERTY IS A MEMBER OF THE GRIFFIN GROUP AND CONSISTS OF 138 BEDROOMS, 3 LARGE FUNCTION ROOMS AND 11 MEETING ROOMS, A LEISURE CENTRE INCLUDING 20M POOL, SAUNA, JACUZZI, STEAM ROOM AND GYMNASIUM, A RESTAURANT, BAR AND KIDS CLUB.
WE ARE A PROGRESSIVE COMPANY ALWAYS RE-INVESTING IN OUR PEOPLE AND PRODUCT OFFERING.
WHEN JOINING HOTEL KILKENNY YOU WILL BECOME PART OF A DEDICATED TEAM IN A DYNAMIC HOTEL COMPANY THAT DELIVERS.
Categories :Hotel Kilkenny